Shipping & Payment Info

Shipping & Payment Information Ultiem Airsoft

Version: 1.23

Date: June 23, 2026

Thank you for choosing Ultiem Airsoft! We value a smooth and transparent experience for our customers. Below you will find all information regarding shipping and payments so you know exactly what to expect.

1. Delivery Times
Estimated delivery times depend on the shipping method and your location:

Netherlands

• Pickup: by appointment, 0–1 business days
• Standard delivery: 1–2 business days

Belgium

• Standard delivery: 1–2 business days

Germany

• Standard delivery: 2–3 business days

Note: Delivery times are indicative and may vary due to external factors such as weather, major sales events (e.g., Black Friday), or logistical constraints. Pickup is only possible by appointment as we do not yet have a physical store.

2. Shipping Methods & Costs
Shipping costs depend on the destination, order weight, and chosen shipping method.

2.1 Shipping Costs within the Netherlands

• < €100: Letterbox €4,75 | Parcel €7,95
• €100–€149: Letterbox €3,25 | Parcel €5,25
• €150–€199: Letterbox €1,75 | Parcel €3,50
• ≥ €200: Free!

2.2 Shipping Costs to Belgium

• < €150: Parcel €9,50
• €150–€199: Parcel €7,50
• €200–€249: Parcel €4,50
• ≥ €250: Free!

Note: Deliveries in Belgium include one home delivery attempt. If unsuccessful, the package can be collected at a Bpost point or parcel locker. You will receive details via the provided email address.

2.3 Shipping Costs to Germany

• < €150: Parcel €10,90
• €150–€199: Parcel €7,50
• €200–€249: Parcel €4,50
• ≥ €250: Free!

Package Weights & Shipping Limits
Maximum package weights (including packaging) vary by country:

• Netherlands: 31.5 kg per package
• Belgium & Germany: 20 kg per package

Orders exceeding the weight limit will be sent in multiple packages. Shipping costs are calculated per package, and we will contact you beforehand if this applies.

Shipping Based on Package Size
Orders with only small items are automatically shipped as letterbox packages. If the combination of items doesn’t fit, we automatically switch to standard parcel shipping. No action is required from you.

3. Shipping Partner & Tracking
We currently work with PostNL as our trusted shipping partner.

After shipment, you will receive an email with a tracking number to follow your order in real time. You can update the delivery address via the carrier’s website or app.

Undeliverable Packages
If a package cannot be delivered due to:

• Incorrect or incomplete address
• Failure to collect at a parcel point
• Refusal of delivery

The package will be returned to us, and we will contact you to arrange reshipment. Additional shipping costs are the customer’s responsibility.

Lost or Damaged Packages
If your parcel is lost or arrives damaged, please contact us via the contact page within 7 days of receipt. We will investigate the matter and, if necessary, arrange a replacement of the product or issue a refund.

4. Returns
For more information about returning products, please see our returns policy.

Return address:

Ultiem Airsoft

Dotterbloemkreek 56

2353 JD Leiderdorp

South Holland, Netherlands

5. Payments
We offer a wide range of payment options:

iDEAL – Pay securely and quickly via your Dutch bank. Available immediately, no registration required.

Bancontact, KBC/CBC, Belfius Direct – Pay safely via your Belgian bank. Available immediately, no registration required.

Klarna – Pay later within 30 days or in 3 interest-free installments. Note: 3% of the order amount may be deducted for payment processing costs on full returns.

PayPal – Secure and convenient, with buyer protection. Note: 3% of the order amount may be deducted for processing costs on full returns.

Bank Transfer – Transfer the total amount to:

• Bank: ING Netherlands
• Account holder: Ultiem Airsoft
• IBAN: NL92 INGB 0110709993
• BIC: INGBNL2A

Credit Card – Pay easily online. 3% of the order amount may be deducted for processing costs on full returns.

Payment on Pickup – Cash (preferably exact change) or prepayment via the webshop. Online payment is preferred.

6. Payment Security
All payments are processed via trusted providers such as MultisafePay, Stripe, or PayPal over a secure SSL connection. Your payment details are never stored on our servers.

7. Currency

All prices are displayed in Euro (€).

8. Pay Later Options
With Klarna or other providers, you can pay after receiving your products. Note that credit checks may be performed and additional transaction fees may apply.

9. Refunds
Refunds are issued via the original payment method. Transaction fees may apply and are not reimbursed by Ultiem Airsoft. Refunds typically take 5–10 business days to appear in your account. You will be notified by email once processed.

FAQ

Can I change my address after placing an order?
Yes, this is possible. Please contact us as soon as possible via the contact page. Please note that an address change may no longer be possible after dispatch or may incur additional costs.

How do I know if my order is confirmed?
You will receive a confirmation email after placing your order. If not received within 1 hour, check your spam folder or contact us.

Can I cancel my order?
Yes, this is possible as long as your order has not yet been processed. Please contact us as soon as possible via the contact page. Please note that shipping labels are often created within approximately 30 minutes. If the shipping label has already been created, the label costs will be charged.

Contact
Do you have any questions or comments? On our contact page you will find all contact options and our opening hours.

We thank you for your trust in Ultiem Airsoft and strive to make your experience as smooth as possible.